Frequently Asked Questions
Everything you need to know about your Calibre Furniture experience.
What is the typical delivery timeframe for furniture orders?
Standard delivery for in-stock items typically takes 5-10 business days depending on your location. For designer or custom pieces, please refer to the specific lead times listed on the product page.
Do you offer professional assembly services?
Yes, we offer professional assembly services in most metropolitan areas. You can select the 'White Glove Delivery' option at checkout, which includes room-of-choice placement and full assembly.
What is your return policy for change-of-mind purchases?
We offer a 14-day return policy for most items. The furniture must be in its original packaging and unassembled. Please note that return shipping costs and a restocking fee may apply.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking link and a unique consignment number to monitor the progress of your delivery in real-time.
Are your products covered by a warranty?
Every piece of Calibre Furniture comes with a standard 12-month manufacturer’s warranty covering structural integrity and manufacturing defects under normal household use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free payment options including Afterpay and Zip Money.